We process orders quickly to get your gear to you as soon as possible. Because of this, we understand that you may occasionally need to update your order, such as changing a size, shipping address, or canceling an order.

Once a shipping confirmation email with a tracking link has been sent, we are unable to make any changes to the order.

If you have already placed an order and need to:

• Cancel your order
• Add or remove items
• Change your shipping address

You can make these changes within the first hour of placing your order by using the link included in your order confirmation email. Simply select the “Edit Order” button at the top of the email to make changes or cancel your order.

Please note that cancellations and order modifications are not guaranteed after the first hour. If you need to request a change after the first hour, please contact our help team at help@purpose-built.com, and we will do our best to assist you.

Everyday we’re hustling to get you your goods safe and fast.

Here’s an estimated timeline for receiving your order.

⁃ Estimated time to fulfill order 3-5 business days
⁃ Estimated delivery 7-10 days from purchase
⁃ Add 3 business days to the estimates above in November + December - Holidays are the best of busy times!

Please refer to your confirmation email for the most important tracking details to keep tabs on your package.

Sometimes we can’t control the elements or shipping carriers. We’ll be sure to let you know if there are any issues en route to you.

Yes however,

The price match must be on an item of an identical style, size, and color.
The item must be the same quality. We will not price match factory seconds, open-box items, any non-new merchandise, or items sold at auction or by a wholesaler or liquidator.
The identical item must be in stock on the retailer’s site.
The retailer’s promotions must be publicly visible on their site for verification and not require sign up. The retailer’s first time customer and other personalized coupons do not apply.
The retailer’s website must be an authorized distributor of the brand.
The retailer’s price must be published in U.S. dollars.

During Purpose-Built promotions, items can be discounted through either a price match or a Purpose-Built promotion, but not a combination of both.

Purpose-Built is obligated to charge any applicable sales tax on the competitor’s price.

Yes.

We offer discounts to Veterans, Active Military, First Responders and Union Members. 

We will not honor expired coupon codes or codes found on third-party websites.

Discounts can not be stacked with other promotions or offers.

As soon as your order has been shipped, you will receive a shipment notification email with the tracking information for your item(s). Some orders containing multiple items will ship in multiple packages, and you'll receive a shipping confirmation email with a tracking link for each parcel.

You can also quickly access tracking information for past orders by signing in to your account and going to Order History.

If you do not receive order confirmation emails or tracking information please contact us to update your email address help@purpose-built.com

We aim to ship and process your order as fast as possible, but you can also speed up the delivery of your order by choosing express shipping methods during checkout. Most packages (within the United States) are mailed USPS ground shipping.

Expedited shipping may vary during the holiday season.

Please refer to our returns page on our website for detailed return information.

Refunds:
Follow the return portal instructions to receive your return label. Once we receive and inspect the returned item, we will process your refund. We try to issue refunds as quickly as possible! Unless otherwise noted or requested, the refund will go back to the original form of payment.

We will notify you via email when your return has been processed, and the refund has been issued.
Please note that credit card refunds will show up on your card's online account within 5-7 business days after the card issuer finishes processing it on their end. Refunds to a Paypal account will show up later the same day. Refunds to store credit will be available instantly.

Exchanges:
Exchanges can be processed directly through the return portal. Select the size or replacement item you would like to receive, and we will fulfill the exchange order once your return has been received and inspected.

Please ensure that items meet our return requirements before sending them back. Items that do not meet the requirements may be refused and returned to the customer.

We work with select brands to offer warranties on certain products.

Eligible items covered by a warranty may be returned within one year of purchase for a refund or exchange. Warranties apply specifically to items that are damaged or defective due to a manufacturing issue.

Items returned without a clear defect may be refused and sent back to the customer.

Worn items cannot be returned under warranty unless the condition or issue has been previously discussed and approved by our customer service team. If you believe your item is damaged or defective, please contact our team before sending it back so we can assist you with the next steps.

If you received an incorrect item than what was ordered, or the item came damaged immediately reach out to our help email with photos of the incorrect item and we will get you covered. 

help@purpose-built.com 

We will send over a prepaid return label and refund or replace the incorrect item for you at no additional cost.

You can view your order status of any recent orders in your Order History.

Order tracking is available in your email confirmations as well. If you have not received email confirmations with your order tracking and details reach out to our help email to update your email if the one used for the order is not current.

help@purpose-built.com

We always try to provide relevant emails; however, we get you to want to keep your inbox number to a minimum. You can always update your preferences by scrolling to the bottom of any email received from us and select UNSUBSCRIBE or UPDATE MY PREFERENCES.
Any change you make will be immediate.