Frequently Asked Questions

Yes, our warehouse & stores are still up and running. You may experience an extra 1-4 days of processing time due to the fact our warehouse is working under an enhanced safety plan to ensure the safety of our employees.

We wouldn’t ship packages if we didn’t think it was safe. We’ve been closely monitoring guidance from the CDC, and they currently believe that there is a very low risk of spread from products or packaging that are shipped over a period of days or weeks at ambient temperatures. They say there have not been any cases of COVID-19 in the U.S. associated with imported goods. You can view the CDC’s current guidelines here

Many carriers are providing “touchless” deliveries. Instead of a signature, they may verify first/last name verbally, or you can leave a signature release form on your door. Shoot us an email at help@purpose-built.com if you experience any issues.

Despite the craziness of COVID-19, we are still shipping items quickly.

As part of our enhanced safety plan in the warehouse, we have implemented staggered shifts, social distancing procedures, extensive cleaning, and other measures to ensure the health and safety of our team. This has added 1-4 days to our standard shipping window —we hope you understand. The estimated U.S. delivery date in your confirmation email is accurate; however, if you have questions about your order status, don't hesitate to reach out to help@purpose-built.com

Effective immediately, we've adjusted our return window from 30 to 60 days from date of delivery to accommodate delayed packages or circumstances around COVID-19 that may have prevented you from receiving your gear in your scheduled delivery window.

We process orders very quickly to get your gear out to you as soon as possible, which means, in most cases, we can't make any changes after an order has been placed. We cannot make any changes after we have sent a shipping confirmation email with a tracking link.

That being said, if you have already placed an order and would like to
· Cancel the order
· Add or remove items
· Change the shipping address

Please contact us via phone or email within 30 minutes of placing your order.

For the best chance of us being able to honor your request, please send your message with the subject line "Modify or cancel order" and include your order reference number in the body of your message.

Cancellations and order modifications are not guaranteed and can only be made during business hours (Monday - Thursday from 6 am to 5:30 pm PST, Friday from 6 am to 4:30 pm PST).

Our products fall into two categories: In-Stock or preorder. At this time, nothing on our site is not within our warehouse or existing store location. Estimated delivery dates are usually 5-7 days after your purchase and depending on the selection of shipping method. Items are typically processed and shipped out within 72 hours of the initial order.

In-Stock items in orders placed before 11 am PST, Monday–Friday will typically ship that same day (thanks to our badass fulfillment team). Orders placed after 11 am PT Monday–Thursday will ship within 24-72 hours. Orders placed after 11 am PT on Friday and throughout the weekend will ship the following Monday.
Please note that in November and December, orders may take a little longer (up to 3 business days) to ship out due to anticipated order volume.

Preorder items can take up to two weeks to ship, depending on the product and when it arrives in our warehouse or store. We provide a delivery estimate on the product page.

If your order contains a mix of In Stock and Pre-order items, the entire order will not ship until all of the Pre-order items have arrived at our warehouse. If you need something more immediately, please contact our support team.

We’re not trying to be Amazon Prime, but we’d be stupid to think you don’t care about the price you pay! Our pricing is typically set at the lowest our vendors allow, but if you find a price that’s lower than ours, we’ll match it up to 40% off! Simply email our support team at support@purpose-built.com & we’ll get you set up. Here’s the process we’ll go through with you:

The price match must be on an item of an identical style, size, and color.
The item must be the same quality. We will not price match factory seconds, open-box items, any non-new merchandise, or items sold at auction or by a wholesaler or liquidator.
The identical item must be in stock on the retailer’s site.
The retailer’s promotions must be publicly visible on their site for verification and not require sign up. The retailer’s first time customer and other personalized coupons do not apply.
The retailer’s website must be an authorized distributor of the brand.
The retailer’s price must be published in U.S. dollars.

During Purpose-Built promotions, items can be discounted through either a price match or a Purpose-Built promotion, but not a combination of both.

Purpose-Built is obligated to charge any applicable sales tax on the competitor’s price.
Once you’ve purchased an item, we cannot price match. It only applies to items before a purchase being made. However, give us a call, and we’ll always do the right thing.

Online, we accept American Express, Discover Card, MasterCard, PayPal, and Visa as well as Purpose-Built gift cards and store credit.

At our Shops (i.e., Stores), we accept Cash, American Express, mobile Apple Pay, Discover Card, MasterCard, and Visa. We do not accept online store gift cards, checks, or store credit.

Yes, we currently have two existing Brick & Mortar locations in California. Click Here to see our stores. We’d love to meet you in person.

Yes. We offer discounts to Seniors, Veterans, Active Military, and Union Members. If you join the PB Insider, you will also be included in monthly promotions and/or flash sales, which may consist of coupons form from time to time. For more information on discounts, feel free to contact us.

We will not honor expired coupon codes or codes found on third-party websites.

We are not currently able to delay shipping on any orders.
We ship very quickly, especially for US-based deliveries. If it will not be present to receive an order soon after it's placed, we would recommend waiting to place your order until it's convenient to receive it.

As soon as your order has been shipped, you will receive a shipment notification email with the tracking information for your item(s). Some orders containing multiple items will ship in multiple packages, and you'll receive a shipping confirmation email with a tracking link for each parcel.
You can also quickly access tracking information for past orders by signing in to your account and going to Order History.

We aim to ship and process your order as fast as possible, but you can also speed up the delivery of your order by choosing express shipping methods during checkout. Most packages (within the United States) are mailed USPS priority 2-day.

Processing windows may change during the holiday seasons.

Please refer to our returns section of the website for detailed information.

We try to issue refunds as quickly as possible! Unless otherwise noted or requested, the refund will go back to the original form of payment.

For returns set up through our RETURN PORTAL and mailed back to us, the refund will be issued when the item is physically returned and inspected by our warehouse team.
For returns sent back via a Post Office only label, the refund will be issued when the package is marked as delivered.

We will notify you via email when your return has been processed, and the refund has been issued.
Please note that credit card refunds will show up on your card's online account within 5-7 business days after the card issuer finishes processing it on their end. Refunds to a Paypal account will show up later the same day. Refunds to store credit will be available instantly.

Please note that any outbound shipping fees paid are non-refundable. Return shipping for US-based customers is $5.00 per item.

If you received something that’s not in NEW condition, contact our support team, and we’ll make things right.

You can view your order status of any recent orders in your Order History.

Please keep in mind that if your order contained any items listed as a preorder on the order confirmation email, your entire order would only ship once all of the Preorder items have arrived at our warehouse.

If you'd like us to split your order and immediately send out any items listed as In-Stock, we recommend you place two separate orders to avoid this.

We always try to provide relevant emails; however, we get you to want to keep your inbox number to a minimum. You can always update your preferences by scrolling to the bottom of any email received from us and select UNSUBSCRIBE or UPDATE MY PREFERENCES.
Any change you make will be immediate.

We are working on the way to make this automated, but for now, give us a call, and we’ll create a unique coupon code for you to use on the site! It is 10% off your purchase – excluding already marked-down or promotional items.